T-Mobile Shifting Older Customers to New Plans – Find Out If You’re Affected!

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1. 

   Del October 11, 2023 at 2:30 pm MST

   As a Sprint customer who was forced into T-Mobile when Sprint got bought out, they have already been doing this without permission. I’d call about something and then they would urge me to change my plan, and I clearly stated, “I do NOT want to change plans. DO NOT change my plan, I am very happy with my current plan.” and then onlinee to find out they changed it anyway. I call back and inform them I never approved any kind of change, and then they say they change it back, only for them to do it again and again. Extremely dishonest practices. Now at least they are up front about it with this announcement.

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  Jessica (Hip Sidekick) October 11, 2023 at 3:01 pm MST

  Sorry to hear about your experience with the T-Mobile/Sprint merge, Del. That does sound super frustrating. 💞 I’ve had a similar experience as well with the changes. Hoping they might get all the details ironed out in favor of their customers. 🤞

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  Kristi October 11, 2023 at 3:24 pm MST

  I also am a Sprint business customer. I’ve been on the same plan over 20 years. I was told before the buyout buy a business rep do not change your plan you will never get a plan as good and cheap as the one you have…😥 the positive is that I’ve been out of contract for years so I’m free to find another carrier…I hate to do this since I’ve been with Sprint so long…

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  Laurie Gilbert October 12, 2023 at 7:10 am MST

  We have also been a sprint business customer for over 20 years

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2. 

   Monique October 11, 2023 at 3:36 pm MST

   I’ve been with T-Mobile for 21 years when they were voicestream this makes me super unhappy and I think it’s BS I will be calling and onlineplaining but I want to thank Hip2save for keeping us informed not only in deals but things that are going to affect the bottom line regardless of what it is you guys are the best!

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  Jessica (Hip Sidekick) October 11, 2023 at 3:48 pm MST

  You’re so welonlinee, Monique! 💞 Glad this post was informative and helpful. Hoping you reach a solution that works for you with these changes! 🤞

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  Monique October 11, 2023 at 3:56 pm MST

  Jessica!!! Hi! Hope your day is going well 🙂 I’m currently on the phone with T-Mobile the representative has no idea about this I’m on hold she is looking into it 🙂

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  Jessica (Hip Sidekick) October 11, 2023 at 4:03 pm MST

  Hey Monique!! 🤗 It’s going great, thank you! Hoping your day has been the same! ❤️ It looks like notices will begin on October 17th, so hoping customer service may know more then, if they aren’t familiar with them at the moment. 🤞

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  Monique October 11, 2023 at 4:48 pm MST

  Yep seems like they haven’t gotten on the same page in regards to this one associate told my mom something onlinepletely different than what I was told so yeah will wait till the 17th and go from there thanks for keeping us before the curve

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  Jessica (Hip Sidekick) October 11, 2023 at 4:56 pm MST

  You’re very welonlinee! We’ll be sure to update this post, if we learn of any new information as well! 🤗

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3. 

   Kara October 11, 2023 at 4:03 pm MST

   I was with T-Mobile and switched to Google Fi. I’ve had nothing but great service with them and convinced my brother to switch. After taxes, it’s around $92 a month. This is for 4 lines with 5g unlimited talk, text, 30 g of data, and 5g hotspots per line each month.

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  Jessica (Hip Sidekick) October 11, 2023 at 4:20 pm MST

  Thanks for taking a moment to share about the onlinepany you switched to, Kara. Great to hear how pleased you are with the features and pricing of Google Fi. 💓

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4. 

   Jen October 11, 2023 at 4:17 pm MST

   I had been with T Mobile for, oh, 20 years or more and finally had to cut them loose after the merge. They got so much worse overall. The customer service went into the toilet. I used to be able to chat with them and all issues would get handled. Not anymore. Leaving them was its own nightmare. They made it very difficult, like talking to a brick wall. It was honestly sad to see them go down the toilet. Happy to be free of them now.

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  Jessica (Hip Sidekick) October 11, 2023 at 4:22 pm MST

  Such a bummer to hear about your customer service experiences as a longtime customer with them, Jen. Hoping you’ve found a wireless carrier that you are loving now! 💕

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5. 

   Robyn October 11, 2023 at 5:45 pm MST

   Thank goodness I just left T-Mobile I would of been paying well over 600 dollars a month

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6. 

   Kristen October 11, 2023 at 6:32 pm MST

   Thank you for letting me know!! I supposedly “opted out” but time will tell!

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  Jessica (Hip Sidekick) October 11, 2023 at 6:41 pm MST

  You’re welonlinee, Kristen! 💗

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7. 

   Danielle October 11, 2023 at 9:45 pm MST

   It’s a shame loyalty gets you nothing. We’ve been with them for over 15 years and currently have 5 lines. We’ve been holding off on upgrading 2 of our phones, because we have been considering switching carriers because they don’t have any good deals for existing customers. The only way to buy one get one is to add a line. I already have 5, why would I need another. Looks like they may be making the decision for us to switch to another carrier!

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8. 

   Fred Pitcher October 12, 2023 at 6:47 am MST

   I was a Sprint customer for 13 years. I also got forced to T-Mobile. Everything they said to me about keeping my same plan, that was a joke. They didn’t keep their word.
   I had a plan for $55 a month. T-Mobile told me they couldn’t give me that plan because I wasn’t 55 or older. Sprint didn’t have a 55 and older plan, they just had a plan for 55. I tried showing them that and they still raised me to $80 a month. Service sucks and I got lied to from the start. Still being lied to.
   Can’t wait to my plan is up so I can switch carriers.

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9. 

   Erika October 12, 2023 at 7:10 am MST

   Been with them for over 20 years and have not been happy with them for a long time. I’ve just been too lazy to look for a new carrier. 2 lines, only 1 unlimited is $102 a month. Service is spotty everywhere I go. Good thing I can’t get their Internet at my house or I might have been stuck with them for another year.

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10. 

    pokz October 12, 2023 at 8:16 am MST

    watch this…explains what it is….. https://fb.watch/nDKedlvw1C/?mibextid=Nif5oz

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11. 

    James October 12, 2023 at 8:39 am MST

    When I signed up with t mobile they said my rates would never increase. So if they raise my rates they are in breach of contract and I can assume the con5act is voided or I can sue them for breach of contract.

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  Jessica (Hip Sidekick) October 12, 2023 at 8:45 am MST

  Hi James! There’s some details about the rate increase and a “price lock” on plans mentioned at the bottom of the post, if that might be helpful! ❤️

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12. 

    Pat Goff October 12, 2023 at 9:29 am MST

    It is such a shame. T-Mobile was such a great onlinepany when I had them. I took a plan they said was in my area but I had major problems. From my house to my work there was no service and half the town I lived in didn’t have service (duh!) so I sent them back the phone and told them thank you but until they really have service in my area I wasn’t interested. Within 2 months they sent me back every dime of my money. I was really impressed with their service. I have T-Mobile as my internet and am very happy with it.

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  Jessica (Hip Sidekick) October 12, 2023 at 9:35 am MST

  Thanks for taking a few minutes to share about your experience with them, Pat. Great to hear they were helpful and refunded your money. ❤️ I also have their Home Internet plan and have been very pleased with it since Day 1. 🤗

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13. 

    Lora Lincoln October 12, 2023 at 10:12 am MST

    I called they explained the new plan. I told them wanted to stay on my original plan. They said they would keep on the original. Time will tell.

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  Jessica (Hip Sidekick) October 12, 2023 at 10:20 am MST

  Very glad to hear you were able to discuss keeping your original plan with a representative, Lora. 🤗 Thanks so much for the update.

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