SmileDirectClub Shutdown: Limited Answers, No Customer Support – What We Know.

onlinements 11

1. 

   Emerald December 15, 2023 at 11:28 am MST

   Not surprising, but I’m upset for the people who were using them and are left without any sort of plan and/or direction, especially after paying for it. And lol at “…they did manage to onlinemunicate that SmilePay Plan customers are still expected to continue making their payments.” Good luck with that!

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  Jacie December 18, 2023 at 9:08 am MST

  That’s the expectation of everyone continuing to pay if they’re paying installment payments until legal proceedings are done with bankruptcy case in the courts. But anyone that has installment payments should send an email & also a certified letter to the financing onlinepany to suspend any further payments & that they would not be making any payments since services are not being provided and treatments not finished and until a resolution with bankruptcy case is all sorted out.

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2. 

   Kelly December 15, 2023 at 11:34 am MST

   We paid in full, up front, for the aligners. My daughter will be done with her aligners in two weeks but is not satisfied with the results. A month ago, we knew the results wouldn’t be as promised, so I attempted to request a new set per their “smile guarantee”. I was told she needed to finish her original set before a new set, or retainer, could be ordered. Now, that we have two weeks left, and the onlinepany is out of business, we are not going to get the results that we paid for. We won’t get a new set nor will we get a retainer. She will have to continue to wear her last set, which again, isn’t satisfactory.

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  Amber (Hip Sidekick) December 15, 2023 at 12:39 pm MST

  SO sorry to hear about that, Kelly. Thanks for taking the time to share about your experience. ❤️

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  Lora December 15, 2023 at 5:43 pm MST

  I feel terrible for you and your daughter. My daughter went to a dental college for braces. She was advised to wear a retainer at night for as long as she wants straight teeth. Don’t skip the retainer. Find someone to finish the process.

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  Jacie December 18, 2023 at 8:39 am MST

  Sorry to hear everyone is going through this. Definitely follow-up with a local orthodontist in your area to get the results that she needs. Did you get the name of orthodontist she was working with during her treatment? It is listed on her account if their website still available and maybe that way you can ask a copy of her records. Since you had already spent on her treatment so hopefully would be a lot less. And definitely have her wear the last set as retainers until you can follow-up otherwise teeth will shift back again. I’m speaking from experience here. I did a treatment to correct 1 tooth shifting but didn’t finish as I got pregnant and this was at a regular orthodontic doctor and I used Invisalign. Tooth shifted a bit again & I did SmileClub. I had gone to a consultation to a regular orthodontist in my area and was quoted more than double than SmileClub for regular braces or Invisalign so I decided to go with SmileClub especially since I already knew what to expect & also my case wasn’t that serious.
  Thankfully I had finished my treatment and recently they had sent me an email to order another set of retainers and glad I didn’t.
  Wearing a retainer or the last set of aligners nightly until you finish treatment is CRUCIAL. Best of luck to everyone & hopefully they’re able to help everyone that still has pending treatments.

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  Jacie December 18, 2023 at 8:44 am MST

  Meant to say wearing your retainers nightly is crucial otherwise your teeth will shift back again. And in her case the last set of aligners until you can consult another orthodontist.

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3. 

   kimb December 15, 2023 at 2:14 pm MST

   Shocker. Warned you all when you started posting about them a Long time ago.

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4. 

   diana2109 December 16, 2023 at 6:56 am MST

   My sister worked for them. She got a notice from the onlinepany last Monday stating that they were going to have a call on Friday and that they were planning on trying to save the onlinepany by offering a deal to the judge. Apparently the judge didn’t buy that and ruled that they must go under liquidation, sell everything and everyone will lose their jobs… effective immediately that Friday. They were guaranteed bonuses and just yesterday were told they will not be receiving those any longer and THIS Friday will be their last check. My sister was making close to $110,000 a year, now, right before Christmas they decided to pull this off! Incredible! If they did this to employees I’m sure customers really don’t matter

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  Trish (Hip Sidekick) December 16, 2023 at 7:21 am MST

  Wow, thanks for sharing, diana2109! So very sorry to hear about your sister! Wishing her and the other employees the best of luck! 🤗❤️

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5. 

   alaskajoy79 December 16, 2023 at 10:49 am MST

   It’s a sad and difficult situation and has affected so many lives. Unfortunately, it is not surprising with what’s going on in our country.

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