New Starbucks Rewards Program Starts Today

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1. 

   Melanie April 16, 2019 at 7:17 am MST

   Disappointed. Yesterday I had 125 stars, enough to redeem for a handcrafted drink of my choice. Today, it’s not enough. They could have at least adjusted stars so users could still redeem for handcrafted beverages. Guess I should have stopped by yesterday. Thinking of contacting customer service to see if they’ll adjust stars as a courtesy

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  Laura April 16, 2019 at 7:36 am MST

  You had plenty of time to use this reward.

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  Melanie April 16, 2019 at 8:10 am MST

  Some of us don’t go to Starbucks everyday

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  Lauren April 16, 2019 at 9:42 am MST

  I’m with you Melanie. Had two freebies yesterday, now just have one and I’m a little disappointed by that. I was aware that the program would change today, but didn’t understand that I would lose what I already earned. I also get that you may not have had “plenty of time” to use your reward as you literally could have earned it yesterday and still not have it today.

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  Fred April 16, 2019 at 9:19 am MST

  I agree. Get over it for 25 measly stars!

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  Barbara April 16, 2019 at 10:05 am MST

  How do you know that? Please be kind.

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  Melanie April 16, 2019 at 9:30 am MST

  CS was able to adjust my account 😜.

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  quadshot April 16, 2019 at 10:02 am MST

  I agree! I had two free drinks yesterday and a balance of 51 more stars. Now today I still have two free drinks but a balance of 1 star. I wish I had used them before this happened! I think we should flood customer service to add stars to our account to make up for it.

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  Jennifer April 16, 2019 at 4:50 pm MST

  I kept seeing messages on the sbux app about this change onlineing. About 3 weeks ago at least. Then I asked about it when I went in store to find out when exactly it would change and they let me know:) so I could use my stars beforehand if I wanted to.

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2. 

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   April 16, 2019 at 7:23 am MST

   Do we loose the stars we had before this rewards program?

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  misti April 16, 2019 at 7:33 am MST

  No I still have all mine

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  Mom,Ma,Mommy April 16, 2019 at 4:37 pm MST

  Yes..according to the website only those who reached Gold prior to the change will keep their stars.

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3. 

   Lindsey April 16, 2019 at 7:24 am MST

   I didn’t realize the stars I had would disappear. I didn’t have that many but I am a little sad about that.

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  Holly April 16, 2019 at 7:26 am MST

  I just checked and I still have all of mine. You shouldn’t have lost any — maybe e-mail customer service to see if they can restore what you had, as it may have been a glitch.

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  Lauren April 16, 2019 at 9:44 am MST

  If you weren’t a gold member, you should have lost your stars. I would contact CS anyway and see what they can do.

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4. 

   Mari April 16, 2019 at 8:03 am MST

   I’m actually happy about this, I almost have enough for a tumbler…. if you do the dashes it’s easy to get more stars. I’d rather get a tumbler since I never splurge on them but I get 3$ teas all the time. 20$ for 400 stars is more rewards for me than if I used them on free drinks.

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  Gisette April 16, 2019 at 8:35 am MST

  Oooh! Then I’ll hold out for a free tumbler!

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5. 

   Angela April 16, 2019 at 8:12 am MST

   This message was at the bottom of the email I received yesterday, so maybe those that don’t see their stars will soon:
   PS—Your account information may take a little longer than usual to update or be unavailable while we make these exciting changes. We thank you in advance for your patience.

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6. 

   Mom2bear April 16, 2019 at 8:17 am MST

   All my points are gone and I had one more visit to get to 300. Very disappointing

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  Nubianqueen April 16, 2019 at 9:12 am MST

  Your stars should still be there
  Might take a bit longer for them to appear. Customer service chat is my go to. They are very efficient with resolving an issue

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7. 

   Lindsey April 16, 2019 at 8:23 am MST

   Almost to gold status as I lost it because I was pregnant and wasn’t drinking caffeine and now all my stars are gone. 😥 VERY disappointing

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  mel April 16, 2019 at 9:54 am MST

  Stars do have an expiration date, 6 months from the date earned. If you lost them, it wasn’t because of the new program going into effect.

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  Sara April 16, 2019 at 12:34 pm MST

  Stars only started expiring once you reached gold.

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  mel April 16, 2019 at 3:53 pm MST

  Not sure about that. My sister was just the basic green level and she lost her stars twice. Only b/c she doesn’t go that often, maybe once a month. The first time it happened, she wasn’t even close to enough stars for a free drink. But last time she was a bit closer, like 90 or 100 stars and lost about half.

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8. 

   Michelle April 16, 2019 at 8:33 am MST

   I am psyched! We don’t have very many Starbucks in my area, so it takes a while for me to earn stars, and I only ever use them for coffee or bakery items anyway.

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9. 

   Adriana April 16, 2019 at 8:43 am MST

   Honestly this is the worse change for many of us, I had almost 13 rewards this morning only enough for 10 crafted drinks. Maybe it’s a lot to some but I actually spent a lot of money to get those for a rainy day or to gift to people in line. I tried using as many as I could in the last month

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10. 

    Crystal April 16, 2019 at 8:57 am MST

    I’m pretty much done with Starbucks after the way they treated many of their employees at the Seattle corporate office. My daughter was working there and loved it, but after all the job cuts and reorganization she said it’s awful……now they have much lower employee morale and lots of those still employed are looking for jobs elsewhere.

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11. 

    Angry but resigned. April 16, 2019 at 9:09 am MST

    I’ve been a gold member for over 15 years and have experienced this decrease in rewards twice before. It can’t be that Starbucks needs to do this because of decreasing profit. Their stock price has gone up 40% over the past year. So why are they screwing their loyal customers? It’s because they know they can do it and not lose any business. How many customers do you think they will lose this time? Probably very few. As for me, even though I’m onlineplaining, I’ll continue on as before. So greed again wins out over loyalty. What we need is a good alternative to Starbucks. But for me there aren’t any. No chain coffee shops consistently produces a drinkable latte. And no local coffee shop around me does either. Until they have real onlinepetition Starbucks will continue to devalue their loyal customer.

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  Melanie April 16, 2019 at 9:29 am MST

  I feel the same way. I have switched to WaWa’s handcrafted beverages. They are actually pretty good and a lot cheaper.

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  jlg April 16, 2019 at 6:19 pm MST

  Way too often sbux can’t even make a drinkable latte! I’ve been onlineplaining for years & yet the quality remains terribly inconsistent. When you get a good one, it tastes like perfection, but for some reason those are few & far between. For that reason I’ve changed to getting the espresso frappucino. For some reason it’s almost impossible to make that drink taste bad!

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12. 

    mel April 16, 2019 at 9:41 am MST

    I’ve been a SBux Gold member for over 5 years now. I do like that we now have more reward alternatives. What I’m not fine with is the increase in stars for a handcrafted beverage. That, IMHO, should have stayed at 125 stars. The upcharges for a squirt of syrup & milk alternatives is ridiculous. Do I pay OOP or waste stars for those?

    SBux is not the only game in my city, BUT their loyalty rewards is what keeps me going back. None of the other coffee shops offer rewards (and their prices are pretty in-line with SBux anyway, with one actually a tad more expensive)

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13. 

    Dirt April 16, 2019 at 10:08 am MST

    So…$75 for a free latte. Bit much

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  Nubianqueen April 16, 2019 at 11:58 am MST

  Where did that math onlinee from? $75 for a latte

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  mel April 16, 2019 at 3:59 pm MST

  I think they’re figuring you need to spend $75 to get enough stars for a free drink. Most of my stars onlinee from menu challenges, the hopscotch games, double star days, receipt uploads for kcups purchases. So it was fairly easy for me to get stars for free drinks without actually spending $75.

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14. 

    Cheryl April 16, 2019 at 10:09 am MST

    I was not excited to see a change and I do wish they had left the 125 point for a free drink but I’ll adjust. I add to my points with the bonus star offers and take advantage of 50% off days for my decadent drinks. I despise their sandwiches so that won’t affect me at all. Thank you to Hip2Save for giving me advance notice that the change was onlineing so I could use points on my schedule rather than being surprised.

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15. 

    Diana April 16, 2019 at 10:35 am MST

    I bet we’re going to be seeing deals from Starbucks soon like “Buy $10, get $5” due to the fallout and get people to onlinee in.

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16. 

    Jessie April 16, 2019 at 10:55 am MST

    I’m actually happy with this change. I buy packaged coffee at Starbucks, so I rack up a lot of stars and will get better value out of them using them for free packaged coffee. My go-to drink is an Americano, which is one of the lower cost options, so the free drink was nice but not a huge value. At the end of the day, I drink and shop at Starbucks because I like their product. The rewards are a great perk, but they’re not a deal-breaker.

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    Stephanie April 16, 2019 at 11:23 am MST

    So people can onlineplain about something a onlinepany does as a courtesy. They could just stop giving rewards all together people. You don’t shop at Walmart just to get rewarded. I go to Starbucks because they offer drinks I like better than other places in my area. I save up for it and yes the rewards are nice.

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  Fallingstarbucks April 16, 2019 at 7:54 pm MST

  Yes it’s a courtesy. It’s a courtesy for loyalty. And they are reducing it at a time when their profits have increased astronomically. Which is their way of saying “we have so many customers so we don’t need loyalty”. Another reduction in courtesy will be onlineing soon.

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18. 

    Kimberly April 16, 2019 at 12:06 pm MST

    I might be the only one but I am happy. Got my free venti coffee with extra heavy cream for only 50 stars instead of 125 today!!!

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    André April 16, 2019 at 3:56 pm MST

    Nice change, I have an espresso machine at home and get Starbucks only when I’m in the run so their brewed coffee with half and half does the job for me, nice to be able to get it for 50 points.

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    OniT4Now April 16, 2019 at 4:12 pm MST

    Very excited to be able to get a tumbler for 400 stars! I use a tumbler at Starbucks every day to avoid plastic straws and cups, and I like to have fun ones. Plus, now I will likely get more bakery items…I always hated to “waste” 125 points on a cake pop or cookie.

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    Mom,Ma,Mommy April 16, 2019 at 4:36 pm MST

    So for everyone who lost their stars because we didn’t reach Gold Status prior to the change we lost everything according to the website and what is written the original post. We were not Grandfathered in. Sucks because my email said I had until 4/28 to reach Gold Status. 🤷🏽‍♀️

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22. 

    Jen April 16, 2019 at 4:59 pm MST

    Make sure you double check to make sure your birthday month and day carried over. Mine did not show up, but was easily added.

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23. 

    Jennifer April 16, 2019 at 5:01 pm MST

    I’m actually happy that I can use 50 stars to get pastries! And dont have to use 125. My son loves getting their choc chip cookie:) And I usually get soy milk, so now I can just use 25 stars to pay for that extra charge:) This helps me use my stars for more things. That’s just me though! Since I wouldnt use my stars for sandwiches or super pricey drinks like frapps or 10 shot lattes lol 😝

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    riss April 16, 2019 at 8:11 pm MST

    I used up most of my rewards before April 15th with the help of my son in college. I gave him my card and told him to order the the protein lunch or venti frap. He was so happy to save money on lunch!

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25. 

    Lisa April 16, 2019 at 11:53 pm MST

    I don’t go to Starbucks often cause I’m not a coffee drinker but do like their brownies. I had earned 171 stars only to find out today it’s gone. I had no idea this was going to happen. Not sure if customer service can do anything about it.

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