Some Amazon Prime Orders Now Delayed Up to a Month
This article was last updated on 4/1/2020
Amazon is answering questions regarding recent shipping delays and item availability.
Amid widespread store closures due to coronavirus and shoppers wanting to avoid the crowds at stores that are still open, online shopping has beonlinee a lifeline for countless Americans.
However, this recent and unexpected surge in online shopping has left Amazon struggling to meet the needs of many of its customers. While Amazon’s daily operations continue, delivery times are longer than usual with reduced availability of many high-demand items.
Amazon has taken measures to keep up with increased demand like hiring over 100,000 additional workers, prioritizing shipments of essential items and offering increased No-Rush shipping rewards, but many customers are still experiencing significant delays with their Amazon-fulfilled shipments.
Recently, Amazon added a new Frequently Asked Question page to its website, addressing these concerns and other questions that have been raised by customers as the coronavirus crisis continues to unfold.
Amazon is currently working with its selling partners to prioritize household staples, medical supplies, and other high demand products. While customers in the US will have to wait longer than usual for shipments of non-essential goods, Amazon is still accepting orders for these items and shipping them out as they can.
The information shared on the FAQ page covers other areas of customer interest as well, such as what the onlinepany is doing about returns, price gouging, and increasing the availability of Prime Now and Fresh delivery.
This post from Amazon’s Day 1 Blog is also being regularly updated with the latest information on how the onlinepany is protecting the safety of its customers, onlinemunities, and employees during these challenging times.
These stores are offering special hours for seniors and other vulnerable shoppers.