Cate & Chloe 18K White Gold Plated Earrings Only $14.99 Shipped

onlinements 25

1. 

   Sandra April 24, 2019 at 9:41 am MST

   Hello, good morning, in December or November I had a special for Christmas. I placed two orders and I never received them. I tried to contact customer service, but there are no phones to contact I sent emails and they do not return emails. I do not know if something similar has happened to someone.

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  Cate & Chloe April 24, 2019 at 9:47 am MST

  Hey Sandra please send us your order numbers and we will ship out a replacement right away. Our customer service team responds to all messages within 24 hours and will make sure you are always taken care of. So sorry for your poor experience we will ensure to turn it around for you 😀

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  Sandra April 24, 2019 at 12:37 pm MST

  Hello, unfortunately, I do not have the order number, just have the photo of the transaction that was made for that day, my order was made on December 12, 2018 my name is Sandra morales

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   Bert April 24, 2019 at 9:46 am MST

   I just ordered one, I hope everything goes good with my order

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3. 

   Bert April 24, 2019 at 9:47 am MST

   If you paid with PayPal you can contact them and will give you credit

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  Cate & Chloe April 24, 2019 at 9:49 am MST

  Thank you for your order Bert we truly appreciate it! Not to worry it will be shipped right away.

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4. 

   rti April 24, 2019 at 10:07 am MST

   Whats their return policy? Is it free returns? Wondering if any1 has experience with their returns?

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  Cate & Chloe April 24, 2019 at 11:48 am MST

  Hey RTI, we offer free returns within 30 days, Our #1 priority is a positive customer experience for you.

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5. 

   Barbara April 24, 2019 at 10:07 am MST

   Treated myself to a pair. Can’t wait to get them

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  Amber (Hip Sidekick) April 24, 2019 at 10:29 am MST

  Yay! Hope you love them!

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  Cate & Chloe April 24, 2019 at 11:46 am MST

  We know you will love them Barbara!

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6. 

   Daniela April 24, 2019 at 10:16 am MST

   My mom’s bday is also mother’s day – this is a good start to her gifts! Thanks!

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  Amber (Hip Sidekick) April 24, 2019 at 10:30 am MST

  Aww, how exciting! You’re welonlinee, Daniela! Happy Birthday to your mom!

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  Cate & chloe April 24, 2019 at 11:45 am MST

  We are so excited for you Daniela she is going to love the nice gift box they onlinee in as well :)!

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7. 

   Sue April 24, 2019 at 11:10 am MST

   Around Christmas, I ordered some necklaces and matching earrings. When I received my order, I only got the necklaces. I wish they would have called me……….I would not have order them. Now I have pearl necklaces with no matching earrings. They should NOT have taken the order if they could not fill it. The website continues to show the earrings…..as sold out. As another person posted, they have no phone number, and email is a shoddy response.

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  Cate & Chloe April 24, 2019 at 11:45 am MST

  Hey Sue, please email us if you ever have any issues we will always make sure to take care of our customers. Please just email us your order number at [email protected] and we will take care of you right away.

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   Cate & Chloe April 24, 2019 at 11:48 am MST

   Hey RTI, we offer free returns within 30 days, Our #1 priority is a positive customer experience for you.

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9. 

   Jennifer April 24, 2019 at 5:15 pm MST

   My husband ordered me a pair of earring for Christmas and forgot to use the promo code. Our card was charged over $100 instead of the sale price of less than $20. I emailed customer service who applied the promo code and refunded the amount overpaid. Excellent customer service.

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  Cate & Chloe May 1, 2019 at 2:38 pm MST

  Hey Jennifer we are so glad you had a positive experience! Let us know if there is anything else we can do to help! I hope you love your new earrings!

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10. 

    llaura256 April 24, 2019 at 7:45 pm MST

    R those really ever $199. I aleays see those around $15 even at kohls.

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  Cate & Chloe May 1, 2019 at 2:39 pm MST

  Hey Laura, thanks so much for your feedback there are tons of choices in jewelry when you shop, but I can assure you our earrings are not sold at Kohls. Please let us know if there is anything we can do to make your shopping experience more amazing!

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11. 

    Danielle April 29, 2019 at 12:32 pm MST

    These just came in the mail today. They are beautiful. Bought them for my mother in law for Mother’s Day.

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  Amber (Hip Sidekick) April 29, 2019 at 1:02 pm MST

  Yay! That’s so great to hear, Danielle! Thanks for the update! Hope she loves them!

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12. 

    maru May 1, 2019 at 10:59 am MST

    I received my order yesterday, I was excited but, it does not look the same as the photo.

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  Cate & Chloe May 1, 2019 at 2:37 pm MST

  Hey Maru, we hope you like the new pair of Ariel earrings. If for any reason you are unhappy please just contact our customer service team and we will be happy to find the perfect piece for you :). Email us @ [email protected]

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