Could This Be The End of MoviePass?

onlinements 56

1. 

   gail July 31, 2018 at 9:20 am MST

   I hope not! We have enjoyed our Movie Passes so much. My husband and I purchased annual passes in March for $89 and have used them a lot. That said, it has always seemed too good to be true and the onlinepany has lost millions.

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2. 

   Carmen July 31, 2018 at 9:22 am MST

   For those of us that bought gift cards at Costco, do you think that Costco would refund our money, or are we out of luck?

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  Christine Hall July 31, 2018 at 10:10 am MST

  One person reported having luck with this on Reddit. I’d give it a shot.

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3. 

   Aleshia Jones July 31, 2018 at 9:26 am MST

   I read about a week ago that the reason why these technical issues keep happening is because they ran out of money to pay for these tickets. That they posted this technical message temporarily until they can get more funds. I do think that this is the end.

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4. 

   Ashley July 31, 2018 at 9:30 am MST

   I cancelled mine the other day -with the new changes they made to only show certain times, I was done. It’s a waste of money. If they’re going under, all the more reason to get out.

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5. 

   Yesenia July 31, 2018 at 9:32 am MST

   If this isn’t the end, it still isn’t far away. I love moviepass but knew when I signed up for it that it was only a matter of time before they went out of business. Movie theatres like AMC are fighting it too much, because they’re so set on super expensive movie tickets, they don’t wanna lose any money. Movie passes goal was to get discounted movie tickets for drawing customers in, so they would actually make some money. The theatres would benefit because people that otherwise don’t frequent the movies would go and potentially buy food at concessions stand. Theatres have fought it too long and there’s only so much you can do with no money.

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6. 

   holly July 31, 2018 at 9:38 am MST

   I just cancelled my account. In the next 30 days, the price will be increasing to $15 and all new movies will have a 2 week black out.

   I understand making changes as necessary, but the lack of onlinemunication to the subscribers is unacceptable.

   For just $5 more than the new moviepass price, you can get an AMC a list plan that has zero restrictions and includes a lot more perks.

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  Gorilla momma July 31, 2018 at 10:58 am MST

  There are some restrictions from what I read about the AMC. And unfortunately doesn’t cover every theater. I wish amc had made theirs cheaper

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  holly July 31, 2018 at 11:09 am MST

  My husband has the AMC pass: 3 movies per week, can see the same movie over and over, includes IMAX and special screens, online advanced ticket purchasing, you earn points every month for your subscription.

  What restrictions are you reading about?

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7. 

   Vicki July 31, 2018 at 9:43 am MST

   It seems they also increased their monthly fees today from $9.99 to $14.99. With that said, ironically, Atom Tickets launched a “Break Up Sweepstakes” today for ex-MoviePassers. The details were in this article: https://variety.online/2018/film/news/atom-tickets-moviepass-cancel-breakup-sweepstakes-1202890820/

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8. 

   yolanda July 31, 2018 at 9:44 am MST

   they should limit 4 per month, 1 per day is totally a joke.

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9. 

   Ruby July 31, 2018 at 9:49 am MST

   I’m so glad I canceled my membership last month.

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10. 

    Aldrichs July 31, 2018 at 9:50 am MST

    I hope not but I am almost at my wits end if I experience any more problems in the next week I will be cancelling!

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11. 

    Jessica July 31, 2018 at 10:05 am MST

    Of course this wouldn’t last. People are paying $10 a month and the onlinepany has to pay full price for each movie ticket.

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  Katie July 31, 2018 at 11:23 am MST

  I can’t imagine they are paying full price for the tickets. That wouldn’t make any sense and would be a terrible business plan. I’m sure they have an agreement to just pay a very small price. But still, I’m not sure they anticipated that some people (like some friends of mine) would go to 30 movies a month.

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  Steph July 31, 2018 at 1:28 pm MST

  Katie,
  Actually, MoviePass IS paying full price at most theaters. Their goal was to get other theaters on board, but most turned them down other than some very small local theaters. From what I’ve read their demise is more onlineplicated than this, but they do pay full price for almost all tickets!

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12. 

    Just passing through July 31, 2018 at 10:09 am MST

    This was always too good to be true/ last. No one should be surprised by this.

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13. 

    Ashley July 31, 2018 at 10:10 am MST

    They’re toast. The only reason e-ticketing is still active is because the bill on that isn’t due for a week. We paid upfront with Costco. We’d obviously like a refund, but it doesn’t feel fair to make Costco eat the cost either.

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  Sisi July 31, 2018 at 11:05 am MST

  I agree with you. I wonder how people never realize that Costco doesn’t get their money back from MoviePass.

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14. 

    Bob July 31, 2018 at 10:13 am MST

    I do hope that MoviePass can operate at least for the rest of the year. I purchased the $89 Costco deal around Christmas last year and I have enjoyed using the card. With that being said, I do not trust MoviePass and would not purchase any additional service from them at any price. The progression of issues since the beginning of this year until now are more than frustrating: It started with eliminating theaters, then they made it difficult to select certain movies, then they stopped one from seeing a movie more than once, (the most bizarre) making everyone take a photo of their ticket stub (what does that prove?), to the recent system outages and preventing seeing specific movies. One pays them for a service and MoviePass changes the service multiple times during the service time.

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15. 

    Christine Hall July 31, 2018 at 10:14 am MST

    I’ve seen 47 movies since September on my annual pass. It’s been fun while it’s lasted. At least I feel that my husband and I got our money’s worth.

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  Jessica July 31, 2018 at 10:32 am MST

  Wow, that’s awesome! You for sure got your moneys worth!

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16. 

    Laura July 31, 2018 at 10:30 am MST

    I have resisted joining simply because I cannot imagine finding enough movies that I want to see to warrant the price, even the cheap yearly one. I think we have seen 4 movies this whole year, max. And I can’t even find decent movies to watch with my free codes from Redbox. Dearth of quality in my opinion. Hope people got their money’s worth who chose to particpate though!

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17. 

    Sandy July 31, 2018 at 10:40 am MST

    We are going to miss this too. We have only been members for a few months. There were reasons they changed the program…example: seeing the movie only once. Some people bought tickets and then sold them to people that were going in. (Taking a picture was suppose to stop this). I did hear that if you got this with Costco they do refund the money.
    Well it was fun while it lasted! (I won’t miss seeing the previews of up onlineing movies so many times…the show TOO much of the movie!) I wish our AMC had the reclining seats I would join that plan.

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18. 

    Mag July 31, 2018 at 10:50 am MST

    …and all the personal data they scraped from their trusting subscribers’ phones will be sold to the highest bidder for any purpose whatsoever, once they go into bankruptcy. The data was *always* the product they “manufactured” (including what you did before and after the movie based on your phone location, useage of other apps, and probably your contacts). You probably can’t stop them from giving that data to anyone willing to pay them for it. It’s not just what movies you watched. It’s everything your phone knows about you, probably.

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19. 

    Maria July 31, 2018 at 11:10 am MST

    my husband and I purchased our subscriptions through Costco last Dec. Since then, we’ve seen 46 movies each. If Moviepass goes under tomorrow, it was still a great deal. Moviepass will probably declare bankruptcy.

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20. 

    Bridget Cadwallader July 31, 2018 at 12:15 pm MST

    What is the deal with the Mission Impossible Movie never being available??

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21. 

    Tiffany July 31, 2018 at 12:17 pm MST

    We cancelled both our subscriptions yesterday. We only use it to see big new release movies and over the past few days those are no longer available for our movie theater. Plus the popular time surcharges were up to $6. Hopefully they can figure out a way to make it more benificial to themselves and the subscribers. I would be willing to even pay a higher monthly fee!

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22. 

    Carin July 31, 2018 at 12:19 pm MST

    Heard today that they are going to up the price to $15 (50% hike) and for blockbusters, you have to wait 2 weeks!! (thats a little extreme if you ask me.. 1 week would have been plenty!!)
    https://www.theverge.online/2018/7/31/17634508/moviepass-price-increase-limited-first-run-movie-access

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23. 

    ArbCowboy July 31, 2018 at 12:34 pm MST

    I cancelled yesterday and got a full refund from Costco. I saw 62 movies. It was great while it lasted!

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  mike July 31, 2018 at 1:13 pm MST

  You should be ashamed, not bragging. You received $400–$700 of service, conservatively, and now your going take advantage of Costco. Costco should cancel your membership.

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  Susan H July 31, 2018 at 2:11 pm MST

  I have to agree! I love a great deal but it’s people like you that make the good deals go away. So unethical!

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  Tara July 31, 2018 at 2:59 pm MST

  Seriously? Wow, you’re very obnoxious.

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  Ann July 31, 2018 at 7:41 pm MST

  Wow. You saw 62 movies… then cancelled the service and requested for a full refund. And you seem to be proud of that. What a shame. Yup, Costco should cancel your membership. That’s not scoring a good deal, that’s called taking advantage.

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  Hate the greed! July 31, 2018 at 10:09 pm MST

  Did Costco sell them on their site merely from the goodness of their heart? Nope! They took a cut of the sales. If everyone else “saw the writing on the wall”, why did Costco take the gamble? Ummm, money maybe?

  Point your hate to CEOs – not at those who are upset that their purchased, 12-month/365-movie, plan failed. They were sold an item that did not deliver it’s promised benefits, why wouldn’t they be entitled to a refund? The plan wasn’t ‘watch 60 movies and you’ve made it worth it plan’.

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  Nicole July 31, 2018 at 11:41 pm MST

  No, but it is like buying something like underwear, for example. You get 62 wears out of them with no issue and then when they no longer have the same elasticity you decide to return them. I would argue the person no longer deserves a refund after obviously enjoying the product 62 times.

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  Jessie August 2, 2018 at 6:38 pm MST

  It doesn’t matter how many movies they saw…..if they paid for a year and got half that time, they are fully in their rights to request a refund. They did not get the service they paid for…end of story.

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24. 

    Allison July 31, 2018 at 1:06 pm MST

    Their customer service is non existent pretty much as well, we tried to call them about issues and we just got a recording and was hung up on. We also bought from Costco last December and with all the changes well be cancelling as well and not renewing next year. Well take advantage of the $5 Tuesdays and Wed in our area instead.

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25. 

    Maria July 31, 2018 at 1:37 pm MST

    Mike, I agree with you. I got my subscription from Costco too and won’t ask for a refund. I saw 46 movies and got my money’s worth already. they’re too good with their return policy. Heck, someone returned a dead Christmas tree and Costco refunded their money.

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26. 

    Barbedbutterfly July 31, 2018 at 1:41 pm MST

    My husband and I signed up at the end of May, we saw 9 movies, not bad. We cancelled yesterday because we couldn’t find a movie without a surcharge. Even movies that had been out for almost 2 months still had a surcharge. The peak pricing was ridiculous. adding an extra $6 to $8 a ticket, practically making us pay full price anyway and still having to go to the theater to check in and later take a photo of the ticket stub. We just said enough is enough. It was nice while it lasted, we knew it was unlikely that it was a sustainable business model.

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27. 

    Marti July 31, 2018 at 1:55 pm MST

    Movie Pass has admitted that their long term plan was to beonlineing a data mining onlinepany for third party advertisers, quote “Down the line, MoviePass sees its biggest opportunity in data mining, mainly the selling of user data to third-party advertisers.”

    https://deadline.online/2018/05/moviepass-parent-onlinepany-stock-dives-to-all-time-low-54-cents-1202396109/

    https://fortune.online/2018/03/10/moviepass-data-gathering/

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  mike July 31, 2018 at 2:28 pm MST

  The short stock play on this is over..why play these games. Data mining is everywhere. Why do you think every time i view h2s I have to accept cookies?

  If you really cared about privacy there are so many others you could go after.

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28. 

    Carol July 31, 2018 at 2:10 pm MST

    So glad that we never joined even though the hubs thought it was a good idea.

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29. 

    Jessica July 31, 2018 at 2:50 pm MST

    Yes, I read on Forbes that they do in fact pay full price for all the tickets which was a ridiculous plan from the jump!

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30. 

    Nicole July 31, 2018 at 3:39 pm MST

    I hope not it was $9.95 a month I rarely go and have not had any problems when I do go. I use it maybe 4 times in a month if that much. I just found two beautiful theaters with recline seats too that do e tickets. I still have two AMC theaters that accept it as well. I live in NYC the matinee is $12 so this is a steal

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31. 

    ArbCowboy July 31, 2018 at 4:48 pm MST

    The only reason I signed up for MoviePass was because Costco was backing it implicitly with their guarantee. MoviePass changed their rules several times since I purchased but these last set of rule changes and customer outages was the last straw. I paid for a year of seeing a movie a day. I did not get that, not even close. So I asked for a refund and they obliged. I’m not bragging just stating the facts.

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  Jessie July 31, 2018 at 6:49 pm MST

  That is really good, honestly, I felt bad for the annual members who had no way out. I’m glad COSTCO stands behind their customers.

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  Amanda July 31, 2018 at 6:50 pm MST

  I totally agree with you, you have no reason to “be ashamed”. This is not equivalent to buying a disposable Christmas tree and returning it after you’ve used it for it’s intended purpose. This was a free movie every day for a year (365 movies), and Movie Pass has backed out on their agreement in multiple ways. Costco should stand by their product they sold to the public. It is equivalent to buying a onlineputer with a 90 day warranty that breaks in 35 days. You best believe I’d be returning that. And furthermore, don’t worry about Big Ol Costco. They’re doing alright. We as the consumer don’t need to take a hit on a faulty product to save Costco 🙂

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32. 

    Michele July 31, 2018 at 6:39 pm MST

    How do I go about cancelling MoviePass? I ordered from Costco after Christmas too, am I able to get a refund from Costco too?

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33. 

    Jessie July 31, 2018 at 6:47 pm MST

    My husband and I both had issues last weekend trying to see MI fallout, not only was that movie blocked we could not check into ANY movie. Peak Price was $8 PER TICKET on every show. Our night time ticket price is only $11 here, so that is insane. Tried CS many times just got the same pre-scripted answer and we were seriously over it. We both canceled and signed up with A-List. Guys, its 19.99 a month BUT, Imax, 3D etc are included. No special card to swipe, get tickets and reserve seats in the app, show up, scan your phone and that is IT! Much..much easier. Also, I think three 3D/IMAX movies a week is well worth the price. Those are $14 each where I live. AMC is not going to suddenly change their terms every week. It’s worth the money for the convenience and peace of mind alone.

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34. 

    Bryant July 31, 2018 at 8:26 pm MST

    Movie Pass is here to stay. I feel like AMC is trying to do everything to kill Movie Pass but AMC’s movie program sucks! Sure MP is going through some growing pains and stumbles but it is the best deal out here. No onlinepetition.

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  holly August 1, 2018 at 5:08 am MST

  What about AMC sucks? I’m trying to decide if I want to join; my husband already switched to AMC and hasn’t had any problems. Just curious as to what concerns you have or have heard about?

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35. 

    holly August 1, 2018 at 5:12 am MST

    Just another update on Moviepass’s poor customer service. An email from the onlinepany yesterday stated: all new release movies will have a black out period (but they never defined how long it will be), not all show times will be available and it will change from day to day (so good luck trying to plan ahead).

    Also, this official email does not mention the price increase at all. That by itself is shady enough. There has been no official notification to customers about the increase, so lots of people are going to have higher charges this month they were not expecting. I find that unacceptable.

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  Laura August 1, 2018 at 5:52 am MST

  Do all those new restrictions apply to the Costco deal from last Christmas? I haven’t seen a movie in a while and I’m not sure what we will find when we go to see one again…

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  holly August 1, 2018 at 6:41 am MST

  They apply across the board, to all accounts.

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36. 

    M August 1, 2018 at 1:29 pm MST

    Nope, your scenario doesn’t fit this. They bought a years worth of service. They aren’t getting a years worth so they are entitled to a refund. Unless that underwear had a year warranty on it, it’s not the same thing!

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