Happy Friday: Why One Reader Loves Barilla

By Bryn | Operations Manager

Nov 03, 2017 @ 6:30 PM MDT

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Sent from reader, HC:

I wanted to give a shout out to a onlinepany with great public relations. I contacted Barilla months ago thanking them for making my favorite gluten-free spaghetti noodles and suggesting that they make lasagna noodles too.

Well today, a box showed up at my door with their newest product… gluten-free oven ready lasagna noodles and a nice letter. Way to go Barilla! Thanks for all you do. I’ve been a Hip2Saver for years!

HAPPY FRIDAY!

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Join The Discussion

onlinements 24

Cami November 3, 2017 at 6:40 pm MST

That’s awesome!

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Mari November 3, 2017 at 6:44 pm MST

Thats awesome i was just looking for gluten free lasagna noodles!!! Definitely love to support onlinepanies who have good customer service

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Susan November 3, 2017 at 6:44 pm MST

Always nice to get an unexpected surprise in your mailbox:) Enjoy!

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Steph-B November 3, 2017 at 6:54 pm MST

This is so awesome! Great to hear they not only listen to you as a customer but then they remembered you and even sent you a box! So cool!

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HC November 3, 2017 at 7:33 pm MST

Right? So nice. Then when I was about to throw the shipping box away I noticed a $1 off coupon for my next purchase!

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Nichole November 3, 2017 at 6:56 pm MST

That’s great!

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Ashley November 3, 2017 at 7:15 pm MST

So awesome!!

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Amber November 3, 2017 at 7:28 pm MST

This is great. In a world where onlinepanies seldom care about the consumer. Another win for Barilla !

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Christine November 3, 2017 at 7:50 pm MST

I Love that they didn’t forget you. Awesome job Barilla. Awesome job to you for asking for what you wanted and needed. Sometimes we say things to family and friends but not to the retailer.

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Cheryl November 3, 2017 at 7:57 pm MST

The best gluten free pasta out there!! Love that onlinepany.

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Mary D November 3, 2017 at 8:00 pm MST

What a great story. Going to keep Barrilla on my grocery list!

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Erin November 3, 2017 at 8:10 pm MST

Hungry Jack does the same thing. I wrote to ask why they switched their bottle style, making it non-microwaveable. They apologized but sent a free coupon for a bottle about a year later when they brought back the old microwaveable bottles.

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JA November 3, 2017 at 8:49 pm MST

That’s really cool! I would be thrilled!

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Cindy November 3, 2017 at 9:43 pm MST

Love to hear about awesome customer service!!

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Nina November 4, 2017 at 8:01 am MST

UTIii

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me November 3, 2017 at 9:59 pm MST

?- How do you keep gluten free noodles from getting so mushy? Am I overcooking them? Each time I try them they go mushy. Suggestions?

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Evan November 3, 2017 at 10:58 pm MST

I use a larger pot than usual and use more water as well. Definitely do not overcook, i usually undercook a minute. Costco sells Ramon Rice Noodles by Lotus Foods, by far my favorite for gluten free noodles.

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SJ November 3, 2017 at 11:54 pm MST

I wish they made large shells in gluten free!!! I miss stuffed shells!!!

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Elaine November 4, 2017 at 7:48 am MST

I use lasagna noodles instead of shells and roll up the ricotta, spinach, mozzarella in the cooked lasagna noodles. Tinkynada makes GF shells now.

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Snoopy November 4, 2017 at 1:14 am MST

I did a Buzz campaign for Barilla gluten free pasta a few months ago and had the opportunity to try the gf spaghetti and fettuccine noodles. They were both excellent and each package made quite a lot of pasta. Neither one was mushy, even as leftovers the next day. It is available in quite a few varieties, and several that I had not seen before such as the fettuccine and angel hair. It is our regular gluten-free pasta now. It’s nice to have a product that you can count on.

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Lisa November 4, 2017 at 5:15 am MST

They do make shells to make stuffed shells with. A onlinepany called tinkyada. They’re based out of Canada. They’re a brown rice pasta. I found them at a co-op but I’m sure if you searched online you’d find them.

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Madonna November 4, 2017 at 1:22 pm MST

How nice. And good to know. I will look for the lasagna noodles now. One more meal to enjoy. I was substituting sliced polenta for the noodles. Now have more options

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cindy b November 4, 2017 at 8:44 pm MST

Oh wow! I can add veggie lasagne back into our rotation. I will look for this in the store.

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CarinaJ November 4, 2017 at 9:43 pm MST

Great customer service!!!

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