We had a terrible experience with Avis. We rented the car for one day (taking us to and from the airport and our reception from my mother in laws house) we had no problems with the car and passed the return inspection, all paperwork was signed and we were merrily on our way. Weeks later we got a notice of collection for almost $1k because of a dent on the back of the car. I had all the paperwork still showing there was no damage at inspection. We are honest people and knew there was no problems with the car when we had it. I think we would also remember something big hitting our car! The date they were even claiming it happened, we didn’t even have it then. I was fighting it. Then they called my husband and told him they were sending it to collections if it wasn’t paid immediately. My husband explained we were in the process of fighting it and submitting documentation. They told him if he paid it that day, we could still fight it and they would reimburse us when our proof came in, and it would avoid collections. We were planning on buying a house and my husband was worried about it reflecting badly on our credit. So. He paid it. We never saw that money again. I fought it as long as I could until they told me it didn’t matter if we had insurance or not, pictures and documentation didn’t matter and then…they no longer had information on it. Very expensive lesson for my husband, lol. That was years ago. We have used car rentals dozens of times and I absolutely refuse to use Avis. And yes, still telling this story to deflect people from their business so it doesn’t happen to them either! Obviously, my lack of business is hurting them in zero way, but it ruined my image of them forever. Boo Avis.