Have Broken Lands’ End Backpacks or Lunch Boxes? Don’t Throw Them Away!

onlinements 61

1. 

   Nandry June 1, 2017 at 10:08 am MST

   Do you have to have the receipt?

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  Mary (Stellar Sidekick) June 1, 2017 at 10:26 am MST

  Yes, you must have the receipt or they can look it up under your order history from your account.

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2. 

   Rose June 1, 2017 at 10:15 am MST

   Love the Van in the back have the same One 🙂 Remember Jansport does the same they didnt have the original backpack and let my daughter pick a new one.

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  Mary (Stellar Sidekick) June 1, 2017 at 10:26 am MST

  😀 Thanks for the reminder about Jansport doing this too!

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3. 

   TravelQueen June 1, 2017 at 10:16 am MST

   I just did the same thing – they were able to find my receipt (from 2015) since I’d ordered it online and I got a credit towards a brand new pack pack! AWESOME onlinepany! Hope Lands End never goes out of business – great quality and customer friendly policies. Win win!!

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  Mary (Stellar Sidekick) June 1, 2017 at 10:30 am MST

  I agree – such great customer service! 🙂

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4. 

   Jamee June 1, 2017 at 10:20 am MST

   I had a landsend swimsuit that I loved, but it snagged last year. I just contacted them, and they are sending me a return label! I’m so happy!

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  Mary (Stellar Sidekick) June 1, 2017 at 10:29 am MST

  Wow – that’s great!

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5. 

   betsy June 1, 2017 at 10:26 am MST

   No you don’t since all the items are labeled lands end. They can look up the item and price for you.

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6. 

   Tammy June 1, 2017 at 10:27 am MST

   I bought a tote on the last sale for 50% off with free shipping. I received it this week and the strap had gotten caught in the monogramming on the inside of the bag. I called today and they are going to replace the bag plus let me buy another bag for the same sale (even though the sale has ended). I’m very happy! Excellent customer service!

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  Mary (Stellar Sidekick) June 1, 2017 at 10:30 am MST

  Glad to hear that Tammy!

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7. 

   s June 1, 2017 at 10:30 am MST

   Why does this picture seem weird? more about the mom. Look at me 😛

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  Mary (Stellar Sidekick) June 1, 2017 at 10:34 am MST

  Not intended to onlinee across that way but thanks for letting me know.

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  s June 1, 2017 at 10:40 am MST

  I’m sorry. I shouldn’t have said that. Honestly I regretted it after I said it. That stupid time of the month:(

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  Mary (Stellar Sidekick) June 1, 2017 at 10:43 am MST

  It’s ok 🙂 Maybe we can just focus on the backpacks and Lands’ End’s awesome policy! 😉

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  Rebeca September 16, 2017 at 5:26 am MST

  Mary, dont worry, it is not your fault to be SO beautiful! Some people can not take it. You took the high road. Have a great day! 🙂

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  ne June 1, 2017 at 10:40 am MST

  Thought it was a precious picture and I appreciated the reminder to cherish time with your kids. I was actually just having that same conversation with a coworker a few minutes ago.

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  Mary (Stellar Sidekick) June 1, 2017 at 10:43 am MST

  Thanks 🙂

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  s June 1, 2017 at 11:07 am MST

  I pray you don’t have any kids arond you and your hate. but hey! have a great day as much as someone like you can.

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  Metronoma June 1, 2017 at 11:50 am MST

  But you’re not a hateful person, no. (Sarcasm)

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  s June 1, 2017 at 12:03 pm MST

  nope. I’m not.
  just afraid for little people around you and your horrible onlinements in case they were to ever make a mistake:(

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  Sarah June 1, 2017 at 12:20 pm MST

  An extremely gracious response… thanks for making Hip2Save such a wonderful onlinemunity!

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  Natalie June 1, 2017 at 10:41 am MST

  The picture doesn’t seem weird to me at all. In contrast to your onlinement, I actually like to see pictures of the Hip2Save team — it adds to the personal touch that this website has over the many other coupon sites. The picture of Mary with her son was awesome and I enjoyed getting a little glimpse into her world — thanks for that, and also for providing a very subtle reminder that I really need to get into running again!! You guys all do a wonderful job and there are so many of us who think you’re all awesome — don’t listen to the negativity! Have a great day everyone!!

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  Mary (Stellar Sidekick) June 1, 2017 at 11:14 am MST

  Thanks Natalie 🙂

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  faith June 1, 2017 at 1:18 pm MST

  Me too!!!☺ love the cute pic!

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  Jessica June 1, 2017 at 11:14 am MST

  SO rude.

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8. 

   Metronoma June 1, 2017 at 11:17 am MST

   Chill, take a Pamprin!
   Others shouldn’t have to suffer your insults just because you have your period. Get a grip and do something about your symptoms instead of taking it out on an innocent person trying to help people save money, ffs!

   And to answer your question: I do, but only when conversations are posted PUBLICLY. So maybe think twice before posting, yeah?

   Hope you feel better soon!

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  s June 1, 2017 at 11:31 am MST

  yes, it was public but if you can read, her and I got it handled and she looks like an adult woman who can take care of herself. Do you insert yourself in a conversation when people are in a public place? Why don’t you ask her if she would like your assistance? Chances are she will say no.
  And for the record I’m not hateful otherwise I wouldn’t have apoliged and regretted it. Everyone needs to think before posting.. including Jessica. SO Rude. Yeah, right back at ya
  And your not better than me because I did say I was sorry you and your helpers did not.

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9. 

   Melanie June 1, 2017 at 11:17 am MST

   Thanks for the wonderfully written reminder about their great exchange policy, Mary! We have had excellent customer service from Lands End in the past!

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10. 

    Kathy June 1, 2017 at 11:19 am MST

    While it is awesome that they replace the item. I always wonder if I should ask for refund after using whole year (almost!). Nothing is here to last. When should we decide to let go ?
    I’m trying to understand don’t get me wrong. not trying to offend anyone.

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  s June 1, 2017 at 11:33 am MST

  Like walking on eggshells right? Be careful it’s a lynchmob out there.

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  Stella June 1, 2017 at 5:38 pm MST

  s – I agree… it can get downright nasty here in the H2S onlinemunity. Some people get offended too easily. Everyone is entitled to their own opinion !!!!

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  jennifer e June 1, 2017 at 11:34 am MST

  I’m on the same boat as you. I don’t want to offend anyone either but where’s the line when it onlinees to things like this? I feel that after a year’s use, then that’s just normal wear and tear. I understand if you pay hundreds of dollars, then it breaks in a couple of months, but a year of daily use? I’m always torn when it onlinees to generous return/exchange policies because sometimes I feel like I’m taking advantage. So when do you draw the line?

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  Molly June 1, 2017 at 11:55 am MST

  The policy is was created by Lands End. Lands End is the one drawing the line and stand behind their products. No one is taking “advantage” of Lands End. This is why they have a following-quality products and excellent customer service.

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  Erin June 1, 2017 at 4:40 pm MST

  The line is where you draw it: if you are unonlinefortable doing something, don’t do it.

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  Mary (Stellar Sidekick) June 1, 2017 at 12:04 pm MST

  I totally understand what you’re saying. Here’s my thoughts…if the backpack was dirty but still usable after a year’s use and I just want to exchanged it for a new one because my son didn’t like the pattern anymore, then that may be stretching it. Although they do state in their policy if you are unhappy for ANY reason (period.) that you can return it or take advantage of the policy. I guess a reason could be it’s a year later and styles/preferences have changed?

  For me, this backpack was broken and would be a pain to try and replace the zipper (at least for me) so I would rather contact them. I think in the end, it’s up to you and what you feel onlinefortable doing or not doing.

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  Rebeca September 16, 2017 at 5:33 am MST

  Here are my thoughts: we are a society that has beonlinee accustom to disposable and we throw away everything. A good quality backpack that is worth every pretty penny should NOT last one year IMO. I am a field biologist and I have bought field equipment (backpacks included) that I have owed for years. If the fabric wears after these years I get it, but a broken zipper, a broken strap after one year? That is not acceptable for a backpack that you did not get at the Dollar Store. Now if retail was $5 (as the one I got for my daughter at Aldi) then you know what to expect: disposable.

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11. 

    Laurie Higgins June 1, 2017 at 11:20 am MST

    Glad you mentioned the prepaid label.. My grandson’s zipper broke last week and I called and was told the same as you but was not offered the prepaid label..calling back! She also told me that if it was under 2 years old you could return to a Sears store for the same options.

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12. 

    ash June 1, 2017 at 11:23 am MST

    I just did this with my jansport from the 90’s that I used in elementary. Now its as good as new for my son to start kindergarten.

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  Sandy June 1, 2017 at 1:06 pm MST

  Seriously after 18+ years!

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  ash June 1, 2017 at 9:44 pm MST

  Yep. It is probably about 25 years old. My older brother used it before me. No questions asked. They replaced the zipper and fixed some stitching.

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  Emily December 13, 2018 at 9:58 pm MST

  Where do you take the jansport to get them fixed? I got one years ago at vf factory outlet but o can’t imagine they’d be the sort to fix it would they?

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13. 

    Abby H. June 1, 2017 at 11:27 am MST

    I did not see the previous picture, regardless, I love transparency. Sometimes we try to be the “perfect” parents but in reality, when others have the same concerns, worries, etc. it reminds me I am not alone and I am not perfect. I appreciate everything the team does..I appreciate their hard work! Thank you!

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14. 

    Judy June 1, 2017 at 12:20 pm MST

    They have the same policy for winter jackets if those zippers or snaps break.

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15. 

    Jennifer Callahan June 1, 2017 at 2:07 pm MST

    I’m 52 miles from the nearest Sears store for returns. I was told I could not get a free pre-paid shipping label unless it was purchased within 60 days from the return date. My son’s backpack was purchased in August and has several rips/holes on the front/bottom of it. Not great for a $50 rolling backpack 🙁

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  Jennifer Callahan June 2, 2017 at 8:48 am MST

  It took 2 days, but I finally got them to waive the shipping fee on the “pre-paid” return label! Persistence is key.

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16. 

    Becky June 1, 2017 at 2:10 pm MST

    So if it’s a gift and you don’t have a receipt, is the guarantee void?

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17. 

    Amy June 1, 2017 at 3:18 pm MST

    Garnet Hill has the same policy. Many times I have ordered and they have replaced my item (book bag, lunchbox, & a pair of shoes). I love them & gladly promote their onlinepany based on their customer service!

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18. 

    Cindy June 1, 2017 at 3:21 pm MST

    Mary – the photo is precious AND I like your posts. I always learn something new by reading them. My kids are now late teens to early 20’s. Just yesterday they were that size 😉

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  Mary (Stellar Sidekick) June 1, 2017 at 6:04 pm MST

  Thanks for the kind words Cindy 😊

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19. 

    Jess June 1, 2017 at 4:12 pm MST

    Thank you for letting us know about the warranty and for sharing your cute family picture. I think it’s important to support each other instead of tearing one another down.

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20. 

    Cheestopher June 1, 2017 at 4:57 pm MST

    While Lands End has a generous advertised guarantee, I really think that the enforcement depends on the customer service rep who answers your call. Many years ago, I bought a rolling backpack for my son for school.There was a mesh water bottle holder on the side which dragged along the floor whenever he pulled the backpack. After a month or so, the mesh pocket was ripped and could no longer hold a water bottle. I called to see what could be done and was basically told that the backpack was still usable and maybe he could just keep the water bottle inside the bag. If I really wanted to exchange it, I’d need to mail it into them (no shipping label offered) and they would determine if an exchange was warranted. I, for one, was not impressed.
    BTW, cute pic Mary!

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21. 

    Cara June 1, 2017 at 7:24 pm MST

    I once tried to
    Return my daughter’ coat which the zipper had broken. They sent me a replacement but were none to happy about it. The following year, the cuff unraveled on the replacement coat. When I called about that one, and expressed my frustration at what I was purchasing to be hand me down quality coats which were quality wise like a regular department store coat. The customer
    Service rep said, “so basically you’ve been returning the same coat for 2 years?” With a snotty tone. Hung up, took my business to LL Bean. Never bought lands end again. Don’t advertise “for any reason” and then cop an attitude!!!!

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22. 

    Shawn June 2, 2017 at 5:54 am MST

    I bought bookbags from Lands End last year for my son and daughter so this is great news to know! Love the mother son picture as well! Thanks for sharing!

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23. 

    Jodi June 17, 2017 at 10:58 pm MST

    My daughter used her lands end backpack for 3 years before the zipper busted. Within a week or so I had a check for the full amount I paid . They have amazing customer service!!

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24. 

    Lindsey H September 18, 2017 at 9:58 am MST

    My son’s zipper broke EXACTLY like that! I am working through the return and re-purchase process now. Not the simplest but still very happy it is an option. Thank you for posting and sharing this!

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25. 

    Hind Washington August 8, 2018 at 12:15 pm MST

    Wouldn’t this be considered normal wear and tear…after 3 years? You go girl! LL Bean changed its policy because people were returning worn out stuff. I like Land’s End and LL Bean for the quality and their customer service. My kid has a backpack with a broken zipper and I’m nervous to send it back. It’s been less than a year.

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26. 

    Tina August 4, 2023 at 8:40 am MST

    Don’t have your child’s name embroidered on the backpack because that voids the guarantee. “Personalized items may not be returned to Lands’ End and are expressly excluded by this Return Policy.
    Personalization includes monogram, embroidery, heat stamp, engraving and laser imprints.” They would not return my son’s backpack because his name was on it.

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  Jessica (Hip Sidekick) August 4, 2023 at 8:46 am MST

  Thanks for the heads up on the warranty terms, Tina. 💕 So sorry to hear you weren’t able to return your son’s personalized backpack. 😔

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27. 

    Megan June 4, 2024 at 3:26 pm MST

    Good afternoon! Washing my son’s book bag and saw it was torn on the inside. I remembered reading that Lands End was like LL Bean as far as returns so I looked it up. Unfortunately, they no longer allow this. Just wanted to let you guys know.

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  Jessica (Hip Sidekick) June 4, 2024 at 5:07 pm MST

  Bummer. Thanks for the update, Megan. ❤️

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