I had a strange experience with this. I ordered three Thursday morning at 9am. I received an email at 11am that they had been picked up. I called customer service and was told they would refund the money. The store rep called back 30 minutes later saying it had my signed name on the receipt. I let the store rep know that I work downtown Atlanta and would not be able to get there in that amount of time, plus I work into the afternoon. I could tell she didn’t believe me. She said I would receive an email with the refund. I called back later that afternoon after not receiving the email and she said a ticket is being submitted because the refund wouldn’t go through. I am planning on calling and speaking with a supervisor Monday if it isn’t resolved. My guess is that it was a store rep who would have access to the names or someone who tried to pick up their order with the same last name and picked up their order and mine.
Today only, Home Depot
