My mixer shipped today. Unfortunately, it’s not as exciting as it sounds. I’ve been fighting the good fight solely with chat agents (and their supervisors) for almost 2 weeks now. After getting irate listening to their inconsistencies (they lie often), the supervisor offered me $50-off as a “one-time exception”. When my order was cancelled originally, I was promised a *price* of $70.24 on chat and was told I could drop surprise points on top of it, then my base points… so no, a $50 ‘refund’ wasn’t acceptable to me. After about 2 hours of back-and-forth and me offering to contact the AG about their unethical bait-and-switch (not to mention holding people’s refunds for weeks at a time), he upped the discount to $70. I refused. A couple supervisors later, I got the price of $109.99. Since I had $101 in points, I accepted. He said no further coupons and no surprise point redemption allowed.
I ordered the next morning. She told me “you cannot use your base points on this purchase.” (Seriously? haha) After literally 5 seconds of arguing, she let me use my points AND my surprise points available. So out-of-pocket, I got the mixer for about $4.00.
I say this all to say… it IS possible to get a good onlinepromise on the price, but I hope you have the wherewithal to fight them. They don’t really like to budge and they will lie whenever possible. Make them check FIRST to see that the mixer is available in the system before you order. Sears has had the item “in stock” on their site in the last 2 weeks when it, in fact, was not even in the system or discoverable by item number!
Also, don’t be fooled into accepting an offer of “Place the order and we will issue a partial refund.” They will refund not to your credit card, but to your SYW points FIRST, then credit card… so you may onlinee out-of-pocket more than you think. Let THEM place the order, discount applied first (unless you don’t mind having your SYW points refunded instead of $$.)
So there’s my experience.
(Thanks, Ashley!) 
